CHIP for WooCommerce

FAQ

Where is the Brand ID and Secret Key located?

Brand ID and Secret Key are available through our merchant dashboard. Navigate to Developer > Credentials after logging in.

What currencies are supported?

CHIP for WooCommerce supports MYR (Malaysian Ringgit) as the primary currency. Contact CHIP support for multi-currency options.

Is this plugin compatible with WooCommerce Blocks?

Yes! CHIP for WooCommerce fully supports the new WooCommerce Blocks checkout experience, including card payments, saved cards, and all payment methods.

Can customers save their cards for future purchases?

Yes. Enable “Allow Customers to Save Cards” in the gateway settings. Customers can then save their Visa, Mastercard, or Maestro cards for faster checkout.

Why is my order showing “On Hold” status?

Orders with “On Hold” status have pre-authorized payments awaiting capture. Go to the order page and click “Capture Payment” when ready to charge the customer.

How do I capture a pre-authorized payment?

Navigate to WooCommerce > Orders, open the order, and click the “Capture Payment” button in the order actions section. You can also enable auto-capture when order status changes to Processing or Completed.

Does this work with WooCommerce Subscriptions?

Yes! CHIP for WooCommerce supports WooCommerce Subscriptions with automatic recurring payments using saved cards.

Does this work with WooCommerce Pre-Orders?

Yes. Pre-Orders are supported with card tokenization. The saved card will be charged when the pre-order is released.

Payment failed but money was deducted from my account?

This is usually a temporary hold by your bank. If payment failed on CHIP’s end, the hold will be released automatically within 1-7 business days depending on your bank.

Why can’t I see the CHIP payment option at checkout?

Check the following:

1. Plugin is activated and gateway is enabled
2. Brand ID and Secret Key are correctly configured
3. Your store currency is supported (MYR)
4. Check Site Health (Tools > Site Health) for API connection status

Is card data stored on my server?

No. Card data is processed directly by CHIP’s secure servers. Your WooCommerce store never handles or stores sensitive card information, ensuring PCI compliance.

Are there any transaction fees?

Transaction fees are determined by your CHIP merchant agreement. Contact CHIP sales for pricing details.

Where can I find documentation?

Visit our API documentation for technical reference.

What CHIP API services are used in this plugin?

CHIP API – CHIP_ROOT_URL (https://gate.chip-in.asia)

Payment Operations:

• /purchases/ – Create payment
• /purchases/{id}/ – Get payment status
• /purchases/{id}/refund/ – Refund payment
• /purchases/{id}/capture/ – Capture pre-authorized payment
• /purchases/{id}/release/ – Release pre-authorized payment

Card Token Operations:

• /purchases/{id}/charge/ – Charge saved card
• /purchases/{id}/delete_recurring_token/ – Delete saved card

Other:

• /payment_methods/ – Get available payment methods
• /clients/ – Create clients

FPX Health Check API – CHIP_FPX_ROOT_URL (https://api.chip-in.asia/health_check)

• /fpx_b2c – FPX B2C bank status
• /fpx_b2b1 – FPX B2B1 bank status

How to clone CHIP for WooCommerce?

Create a new class that extends Chip_Woocommerce_Gateway with your own customizations.

Then, hook it with filter woocommerce_payment_gateways and pass your class name to it.

Refer to includes/class-chip-woocommerce-gateway-2.php for an example.

How to remove additional payment methods?

Add this constant to your wp-config.php file:

define( 'CHIP_WOOCOMMERCE_DISABLE_GATEWAY_CLONES', true );