Title: Hive Support | AI-Powered Help Desk, Live Chat and Chatbot
Author: Hive Support
Published: <strong>January 9, 2023</strong>
Last modified: March 9, 2026

---

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# Hive Support | AI-Powered Help Desk, Live Chat and Chatbot

 By [Hive Support](https://profiles.wordpress.org/hivesupport/)

[Download](https://downloads.wordpress.org/plugin/hive-support.1.2.11.zip)

 * [Details](https://test.wordpress.org/plugins/hive-support/#description)
 * [Reviews](https://test.wordpress.org/plugins/hive-support/#reviews)
 *  [Installation](https://test.wordpress.org/plugins/hive-support/#installation)
 * [Development](https://test.wordpress.org/plugins/hive-support/#developers)

 [Support](https://wordpress.org/support/plugin/hive-support/)

## Description

Improve your WordPress customer support with Hive Support – a simple, user-friendly
helpdesk and live chat plugin designed to make support tasks easier and more efficient.

✨ Boost engagement with Hive Support’s AI chatbot, instantly responding to every
customer.

🎫 With a reliable ticket system, easily manage and organize support tasks, reducing
confusion and boosting efficiency across your team.

With Hive Support’s live chat, enjoy real-time conversations that build stronger
customer connections. Automate tasks with customizable triggers to update your workflow
and speed up response times.

Get real-time insights with agent reports and quickly resolve common queries using
canned responses. Stay connected with customers and create a support experience 
that’s efficient, reliable, and ready for the future.

[🚀 **Get Pro**](https://gethivesupport.com) | [**Docs**](https://gethivesupport.com/docs/)

###  ✴️ Hive Supports Key Features

✅ **Ticket Management System (Free) – ** Manage unlimited tickets, agents, and 
customers with customizable filters and statuses.

✅ **Smart AI-Based Chatbot (Pro) – ** Offer 24/7 support with ChatGPT integration,
prompt-based AI training, fine-tuning, and preset questions for quick replies.

✅ ** Business Inbox (Free) – ** Create and customize multiple support mailboxes.(
Web-based and Email Based)

✅ ** Live Chat (Pro) – ** Enable or disable live chat on any page and customize
the chat widget’s text and appearance

✅ ** Agent Activity Tracking (Free) – ** Monitor all activities and agent performance
reports in one interface to ensure team productivity and efficient support.

####  More Features of Hive Support

 1. **Manage Support Agents (Free) – ** Easily add, edit, and manage support agents
    with customizable permissions. Track their performance through detailed reports
    and assign tasks efficiently. Update or remove agent information whenever needed.
 2. **Ticket Reports (Free) – ** Access detailed reports to optimize your customer 
    support system. View detailed stats on tickets and agent activities. Analyze all
    ticket data to improve customer support ticket system efficiency.
 3. **Email Notifications (Free) – ** Send customizable email notifications to customers
    and agents, including subject and body text.
 4. **Response Templates (Pro) – ** Create pre-made reply templates for common customer
    inquiries, allowing your support team to respond quickly and consistently. Manage
    and customize templates easily, and insert them with a single click to streamline
    responses.
 5. **Automation Trigger (Pro) – ** Automate responses to routine inquiries using customizable
    templates, allowing your team to focus on more complex issues. Create unlimited
    automation triggers with IDs and titles for different tasks, and use events, conditions,
    and actions to streamline ticket management.
 6. **Custom Ticket Fields (Pro) – ** Customize ticket forms with fields like text,
    number, dropdown, radio, and checkbox to capture necessary details. Add options
    to each field to suit your needs.
 7. **Agent Performance Reports (Pro) – **Track agent performance with reports on opened,
    closed, and assigned tickets to improve decision-making and productivity.
 8. ** Integration Capabilities (Pro) – ** Hive Support is now fully integrated with
    Telegram, Slack, Discord, and WhatsApp. Also, you can integrate with WooCommerce,
    CRM, and LMS platforms.

### 🛡️ GDPR Compliant Helpdesk

Hive Support is a WordPress self-hosted helpdesk, that gives you full control and
ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.

### 📌 Why Choose the Hive Support Plugin for your WordPress Website?

#### ⏳ Improved Response Time

Hive Support automates tasks like responses, ticket prioritization, and workflows
to reduce response times and resolve issues faster.

#### 📑 All-inclusive Analytics and Reporting

Gain insights into common issues, response times, and customer satisfaction to improve
your support services.

#### 🛡️ Better User Experience

Hive Support improves user experience with easy access to live chat, AI chatbot,
FAQ, and support tickets, ensuring smooth interactions.

#### 🔗 Integration with Other Tools

Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp,
elevating your customer support system’s capability.

**📍 Useful Guide for Integrations:**

 * [Telegram Integration](https://gethivesupport.com/docs/telegram-integration/)
 * [Slack Integration](https://gethivesupport.com/docs/slack-integration/)
 * [Discord Integration](https://gethivesupport.com/docs/discord-integration/)
 * [WhatsApp Integration](https://gethivesupport.com/docs/manage-your-tickets-using-whatsapp-with-hive-support/)

#### ⚙️ How to Use Hive Support on your WordPress Site

We have complete documentation for installing Hive Support on any WordPress website.
Follow the tutorial – 👉 [ How to Install the Hive Support.](https://gethivesupport.com/docs/getting-started-with-hive-support/)

### 🎉 Other Plugins from WPCommerz

We offer a range of essential plugins to help you grow your WooCommerce business
more efficiently.

✳️ [**WP Guidant:**](https://wordpress.org/plugins/guidant/) Use WP Guidant to create
multi-step guided selling processes and increase conversion rates effortlessly.

✳️ [**Darklup:**](https://wordpress.org/plugins/darklup-lite-wp-dark-mode/) Transform
your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.

✳️ [**wcEazy:**](https://wordpress.org/plugins/wceazy/) Boost sales and update your
store with wcEazy’s all-in-one solution and powerful modules.

**❤️ Loved Hive Support?**

 * Join our [Facebook Group](https://www.facebook.com/groups/wpcommerz)
 * Learn from our tutorials on [Youtube Channel](https://www.youtube.com/@wpcommerz8042)
 * Or rate Darklup on [WordPress](https://wordpress.org/plugins/hive-support/#reviews)

### Privacy Policy

Hive Support uses [Appsero](https://appsero.com) SDK to collect some telemetry data
upon user’s confirmation. This helps us to troubleshoot problems faster & make product
improvements.

Appsero SDK **does not gather any data by default.** The SDK only starts gathering
basic telemetry data **when a user allows it via the admin notice**. We collect 
the data to ensure a great user experience for all our users.

Integrating Appsero SDK **DOES NOT IMMEDIATELY** start gathering data, **without
confirmation from users in any case.**

Learn more about how [Appsero collects and uses this data](https://appsero.com/privacy-policy/).

## Screenshots

 * [[
 * Helpdesk & Customer Support Ticket Plugin for WordPress.
 * [[
 * Statistical representation on overall tickets and staff performance.
 * [[
 * Automatically assign ticket to staff.
 * [[
 * Build the custom ticket fields as you need.
 * [[
 * Integrate the total system with other social media.

## Installation

**The easy way.**

Go to your WordPress Dashboard. Navigate to Plugins > Add New and then search for“
Hive Support”. Click on Install and then Activate the Plugin.

That’s it, Hive Support is now activated on your site!

**The hard way..**

Download “Hive Support” and then extract the zip file and just drop the contents
in the wp-content/plugins/ directory of your WordPress installation and then activate
the Plugin from Plugins page.

## FAQ

### 1. Who should use the Hive Support plugin?

Hive Support plugin can be beneficial to anyone who needs to manage customer support
inquiries on their WordPress website. Examples of businesses or organizations that
might benefit from a support ticketing system plugin includes websites for selling
products online, providers of online services, companies that make software and 
more. In general, any company or organization that needs to manage customer inquiries
or support requests in an organized and efficient manner can benefit from using 
the Hive Support plugin.

### 2. Do I need any coding knowledge to access this plugin?

No, You don’t need to know any code to access the plugin. This plugin is very easy
to use.

### 3. Is it easy to use?

Yes, you just need to get the plugin and install it. Overall accessing process is
very much user-friendly.

### 4. Is it compatible with other tools?

Yes, it is completely compatible with all themes and other tools.

## Reviews

![](https://secure.gravatar.com/avatar/3cb1fc0b0f90d4ae6b1181ac94a41547e78f6c1ce7b003206075bdd91a753b98?
s=60&d=retro&r=g)

### 󠀁[Excellent Support Ticket System for WordPress!](https://wordpress.org/support/topic/excellent-support-ticket-system-for-wordpress/)󠁿

 [riponhossain](https://profiles.wordpress.org/riponhossain/) March 5, 2025 1 reply

I’ve been using the Hive Support plugin for a while now, and I must say, it’s an
incredible solution for managing customer queries efficiently. It integrates seamlessly
into WordPress, making it easy to set up and use.🔹 Key Features I Love: ✔️ User-
Friendly Interface – The ticketing system is simple and intuitive, both for admins
and customers.✔️ Efficient Ticket Management – Organizing and tracking support requests
is smooth, ensuring no query goes unanswered.✔️ Email Notifications – Automatic 
email updates keep users informed about their ticket status.✔️ Customizable Settings–
The flexibility in configuring the plugin to fit my workflow is a big plus.

![](https://secure.gravatar.com/avatar/a64bf7f6d425ec2d08f50e44a0363746fab92816b668e89e3b86bb331d4aa3f4?
s=60&d=retro&r=g)

### 󠀁[Lot of features needed](https://wordpress.org/support/topic/lot-of-features-needed/)󠁿

 [artlover1](https://profiles.wordpress.org/artlover1/) February 21, 2023

I think its a beta version and looks good at his moment. looking forward to have
more features.

 [ Read all 2 reviews ](https://wordpress.org/support/plugin/hive-support/reviews/)

## Contributors & Developers

“Hive Support | AI-Powered Help Desk, Live Chat and Chatbot” is open source software.
The following people have contributed to this plugin.

Contributors

 *   [ Hive Support ](https://profiles.wordpress.org/hivesupport/)
 *   [ Shahin Salehiin ](https://profiles.wordpress.org/shahinsalehiin/)
 *   [ Darklup ](https://profiles.wordpress.org/darklup/)
 *   [ WPCommerz ](https://profiles.wordpress.org/wpcommerz/)
 *   [ Rahi Saiful ](https://profiles.wordpress.org/rahi6039/)

[Translate “Hive Support | AI-Powered Help Desk, Live Chat and Chatbot” into your language.](https://translate.wordpress.org/projects/wp-plugins/hive-support)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/hive-support/), check
out the [SVN repository](https://plugins.svn.wordpress.org/hive-support/), or subscribe
to the [development log](https://plugins.trac.wordpress.org/log/hive-support/) by
[RSS](https://plugins.trac.wordpress.org/log/hive-support/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.2.11

 * Fix: Some minor issues
 * Optimized: Plugin security and performance

#### 1.2.7

 * Fix: Some minor issues
 * Optimized: Plugin security and performance
 * Fix: Flush rewrite rules issues
 * Fix: Agent permission update issue
 * Email data display issue in Mailbox

#### 1.2.6

 * Fix: WooCommerce and EDD order display issues
 * Fix: Some minor issues
 * Optimized: Plugin security and performance

#### 1.2.5

 * Fix minor issues
 * Optimized plugin file size

#### 1.2.2

 * Redirect users to the onboarding page upon first activation.
 * Enhanced onboarding options for a smoother setup experience.
 * Fixed issue where the auto-generated page was not being created.
 * Improved the Email Template editor for better usability.
 * Added Visual and Text editing modes to the Email Template editor.
 * Introduced additional customization options for email templates.
 * Refined the default Email Template design for a more polished look.

#### 1.2.1

 * Fixed color contrast issue in the chat widget.
 * Added login form to the support page for non-logged-in users.
 * Added registration form to the support page for non-logged-in users.
 * Added reset password form to the support page for non-logged-in users.
 * Added an option to customize the message for non-logged-in users.
 * Fixed various security issues.
 * Resolved compatibility issues with HiveSupport Pro 1.2.2.

#### 1.2.0

 * Added Plugin Welcome Setup Wizard for easy onboarding.
 * Added Global Settings Page in the admin panel.
 * Fixed Pro Version plugin update notification not displaying.
 * Fixed Pro Version webhook ticket email not sending issue.
 * Fixed responsive design issues for better usability.
 * Fixed AI Chat “Send on Enter” functionality.
 * Other minor bug fixes and improvements.

#### 1.1.9

 * Added default support page when install plugin
 * Fixed AI chat CSS Issue
 * Added Dashboard Page
 * Improved admin design
 * Improved Menu alignment design

#### 1.1.8

 * Resolved PHP error to enhance system stability.
 * Fixed the issue where the chat widget was not displaying for logged-in users.
 * Improved ticket table responsiveness for better mobile and tablet usability.

#### 1.1.7

 * Fixed admin settings responsive issue
 * Fixed front-end support ticket responsive issue
 * Added AI Chat widget on free version
 * Fixed AI chat response text formatting issue
 * Fixed some security issues

#### 1.1.6

 * Fixed Mailbox data not save issue

#### 1.1.5

 * Fixed Ticket Update wrong time shown issue
 * Fixed translate error issue on WordPress 6.7

#### 1.1.4

 * Fixed WordPress 6.7 compatibility issue

#### 1.1.3

 * Fixed SQL injection bug issue
 * Fixed sanitization and escaping issue

#### 1.1.2

 * Fixed file upload vulnerability issue
 * Fixed sanitization and escaping issue
 * Fixed some other issues

#### 1.1.1

 * Fixed Hive Support Pro version 1.1.4 compatibility issue
 * Fixed some other issue

#### 1.1.0

 * Fixed internal error
 * Fixed membership plugin compatibility issue
 * Fixed Admin mail notification not send issue when ticket create
 * Fixed Translate issue
 * Fixed Email markdown not work for response_text issue
 * Update POT File

#### 1.0.9

 * Added New ticket badge
 * Added ticket New reply badge
 * Added ticket Delete option
 * Added ticket bulk Delete option
 * Added ticket bulk status close option

#### 1.0.8

 * Fixed mailbox add not working issue

#### 1.0.7

 * Hive Support PRO latest version compatibility
 * Fixed PHP Warning
 * Improved performance

#### 1.0.6

 * Added admin notice for pro version compatibility information
 * Fixed creacritical error issue

#### 1.0.5

 * Fixed missing string translation issue

#### 1.0.4

 * Fixed admin mail not sending when create ticket issue
 * Fixed translate not working issue

#### 1.0.3

 * Fixed wrong ticket update time issue
 * Fixed admin ticket reply preloader not working issue
 * Fixed time zone issue

#### 1.0.2

 * Added RTL Support
 * Fixed mail markdown error issue
 * Fixed font family conflict issue
 * Integrated Appsero

#### 1.0.1

 * Fixed WordPress 6.5.4 compatibility Issue
 * Fixed console error
 * Fixed Ticket media file upload issue

#### 1.0.0

This is the initial release of Hive Support.

## Meta

 *  Version **1.2.11**
 *  Last updated **3 weeks ago**
 *  Active installations **50+**
 *  WordPress version ** 6.5 or higher **
 *  Tested up to **6.9.4**
 *  PHP version ** 7.4 or higher **
 *  Language
 * [English (US)](https://wordpress.org/plugins/hive-support/)
 * Tags
 * [chatbot](https://test.wordpress.org/plugins/tags/chatbot/)[customer support](https://test.wordpress.org/plugins/tags/customer-support/)
   [helpdesk](https://test.wordpress.org/plugins/tags/helpdesk/)[live chat](https://test.wordpress.org/plugins/tags/live-chat/)
   [ticketing system](https://test.wordpress.org/plugins/tags/ticketing-system/)
 *  [Advanced View](https://test.wordpress.org/plugins/hive-support/advanced/)

## Ratings

 5 out of 5 stars.

 *  [  2 5-star reviews     ](https://wordpress.org/support/plugin/hive-support/reviews/?filter=5)
 *  [  0 4-star reviews     ](https://wordpress.org/support/plugin/hive-support/reviews/?filter=4)
 *  [  0 3-star reviews     ](https://wordpress.org/support/plugin/hive-support/reviews/?filter=3)
 *  [  0 2-star reviews     ](https://wordpress.org/support/plugin/hive-support/reviews/?filter=2)
 *  [  0 1-star reviews     ](https://wordpress.org/support/plugin/hive-support/reviews/?filter=1)

[Add my review](https://wordpress.org/support/plugin/hive-support/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/hive-support/reviews/)

## Contributors

 *   [ Hive Support ](https://profiles.wordpress.org/hivesupport/)
 *   [ Shahin Salehiin ](https://profiles.wordpress.org/shahinsalehiin/)
 *   [ Darklup ](https://profiles.wordpress.org/darklup/)
 *   [ WPCommerz ](https://profiles.wordpress.org/wpcommerz/)
 *   [ Rahi Saiful ](https://profiles.wordpress.org/rahi6039/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/hive-support/)

## Donate

Would you like to support the advancement of this plugin?

 [ Donate to this plugin ](https://gethivesupport.com)