Today\u2019s ecommerce support system is scattered across email, live chat, ticketing, FAQs, return centre and whatnot. Ricpanel allows you to streamline your complete customer service operation with three solutions in one platform.<\/p>\n\n
THREE CUSTOMER SUPPORT SOLUTIONS IN ONE PLATFORM<\/strong><\/p>\n\n \ud83d\udc49 Omnichannel Helpdesk & Ticketing<\/p>\n\n \ud83d\udc49 Integrated Ecommerce Self-service<\/p>\n\n \ud83d\udc49 Modern Live Chat & Messaging<\/p>\n\n Video walkthrough<\/strong><\/p>\n\n https:\/\/www.youtube.com\/watch?v=_BVA8LvHWpQ&t<\/p>\n\n 6 REASONS YOU SHOULD SWITCH TO RICHPANEL<\/strong><\/p>\n\n 1. Manage all support channels from one collaborative inbox<\/strong><\/p>\n\n Customers can contact you on their favourite channel - Live Chat, Email, Facebook & Whatsapp. You can manage all the support tickets from a single collaborative inbox.<\/p>\n\n 2. Complete customer profile with WooCommerce integration<\/strong><\/p>\n\n Richpanel pulls in data from your WooCommerce store with seamless integration. Agents can view customer\u2019s order details, website activities and they can use the data in responses and macros. They have all the context to assist customer queries quickly and at scale.<\/p>\n\n 3. Eliminate repetitive contacts with ecommerce self-service.<\/strong><\/p>\n\n 30-35% of ecommerce support requests are repetitive. Richpanel lets you create guided self-service workflows to automate these common support scenarios. Customers submit all the information related to the issue in one go. Support agents can resolve the issue instantly without prolonged back and forth communication.<\/p>\n\n 4. Convert more leads with a modern live chat on your store<\/strong><\/p>\n\n Built for support team all sizes, Richpanel helpdesk has all the tools to help you easily collaborate across your support team and different business functions to shorten the resolution time. Create unlimited users and teams as per your need.<\/p>\n\n 5. Resolve customer issues instantly with power tools and shortcuts<\/strong><\/p>\n\n Use Power Reply to combine multiple actions; responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key. Use shortcuts to perform the most frequent helpdesk tasks in a jiffy.<\/p>\n\n 6. Access all the support analytics and KPIs you need<\/strong><\/p>\n\n See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.<\/p>\n\n HOW TO GET STARTED<\/strong><\/p>\n\n Want to learn how you can power up your WooCommerce store support with Richpanel? Book a demo here<\/strong><\/a> or Sign-up here<\/strong><\/a> to see it in action.<\/p>\n\n\n Once you install the plugin, follow these steps:<\/p>\n\n To get started with Richpanel Book a demo here<\/strong><\/a> or Sign-up here<\/strong><\/a> to see it in action.<\/p><\/dd>\n Richpanel connects with your support email, Facebook Page, WhatsApp Business and live chat to bring all the messages in one inbox.<\/p><\/dd>\n There is no limit to the number of agents in Richpanel plans.<\/p><\/dd>\n Richpanel integrates with WooCommerce, Shopify, Magento, HubSpot, Salesforce, Zendesk, Segment, WhatsApp & Facebook.<\/p><\/dd>\n\n<\/dl>\n\n\n 2024-01-20 - version 2.5.0\n* Tested for compatibility with WooCommerce version 8.3.1<\/p>\n\n 2023-11-27 - version 2.4.9\n* Added compatibility with HPOS<\/p>\n\n 2023-07-26 - version 2.4.8\n* Resolved the indentation errors throughout the codebase to adhere to the coding standards.<\/p>\n\n 2023-07-14 - version 2.4.7\n* Improved plugin performance by optimizing order and subscription data import processes to only execute when required, mitigating unnecessary database load.<\/p>\n\n 2023-06-24 - version 2.4.6\n* Added condition to execute queries during sync<\/p>\n\n 2023-06-20 - version 2.4.5\n* Added AJAX callback to clear events<\/p>\n\n 2023-03-04 - version 2.4.4\n* Removed get_item_meta function support<\/p>\n\n 2023-03-01 - version 2.4.3\n* Fixed the undefined variable issues<\/p>\n\n 2023-03-01 - version 2.4.2\n* Added logic to sync the code and fix security vulnerability because of unsanitised data<\/p>\n\n 2023-03-01 - version 2.4.1\n* Added logic to add datalayer<\/p>\n\n 2023-03-01 - version 2.4.0\n* Refactoring code<\/p>\n\n 2023-02-20 - version 2.3.9\n* Removing the flow to set cookies for visitors<\/p>\n\n 2022-12-13 - version 2.3.8\n* Fixing antipatterns<\/p>\n\n 2022-12-13 - version 2.3.6\n* Handle warning messages<\/p>\n\n 2021-09-02 - version 2.3.2\n* Preventing loading of messenger on admin screen<\/p>\n\n 2021-06-25 - version 2.3.1\n* Added suppport for item based tracking<\/p>\n\n 2021-04-23 - version 2.3.0\n* Added auto update and removed backward compatibility<\/p>\n\n 2021-04-01 - version 2.2.9\n* Added refund tracking<\/p>\n\n 2021-03-05 - version 2.2.8\n* Added lineItemId to handle duplicate custom order<\/p>\n\n 2020-12-18 - version 2.2.7\n* Removed direct call for order properties<\/p>\n\n 2020-09-21 - version 2.2.6\n* Optimized tracking code fetch<\/p>\n\n 2020-07-27 - version 2.2.5\n* Updated plugin to fetch order number<\/p>\n\n 2020-04-17 - version 2.2.4\n* Minor fixes<\/p>\n\n 2020-02-25 - version 2.2.3\n* Updated variant tracking info<\/p>\n\n 2020-01-31 - version 2.2.2\n* Added support for canada post tracking<\/p>\n\n 2019-10-24 - version 2.2.0\n* Update plugin action links<\/p>\n\n 2019-10-18 - version 2.1.0\n* Update plugin installation flow<\/p>\n\n 2019-08-30 - version 2.0.3\n* Updated URLs in Shipment & Tracking Helpdesk\n* Updated Queries in Live Chat\n* Made helpdesk plugin compatible with new version<\/p>\n\n 2019-06-01 - version 2.0.2\n* Updated Event Names and added User Details\n* Improvements to mobile version of help desk\n* Added animations when transitioning to different screens in the help desk\n* Added UI improvements to live chat\n* Added device tracking & channel tracking in CRM\n* Added integration with WooCommerce Shipment Tracking\n* See order & shipment tracking details inside helpdesk\n* Agents can use order information in live chat & email<\/p>\n\n 2018-04-01 - version 2.0.1\n* Subscription Update\n* Launched mobile compatible version of the help desk\n* New and improved customer timelines in the help desk\n* Converted conversations report in help desk\n* Track which live chats resulted in a conversion and track them in helpdesk reports<\/p>\n\n 2019-02-01 - version 2.0.0\n* Updated Event Structure\n* A new improved version of the help desk\n* Inrtoduced customer survey on live chat and email conversations\n* Customer satisfaction reports and surveys in help desk\n* Filter helpdesk satisfaction reports by star rating and agents\n* New and improved live chat messenger\n* Conversation list in the live chat view\n* Customers can continue live chats on email and vice versa<\/p>\n\n 2018-12-01 - version 1.0.6\n* Tracking all product interactions and display inside help desk\n* Option to route chats to colleagues\n* Filter conversations in the help desk by tags, user type (customer or visitor) & channels (email or Live chat)<\/p>\n\n 2018-10-01 - version 1.0.4\n* Set up chat bots for visitor qualification\n* Route live chat to different teams based on responses\n* Set a greeting and inrto message in live chat\n* Set chat bots in live chat messenger\n* Configure live chat visibility based on different urls\n* Option to tag colleagues in the help desk\n* Add private notes that are not visible to customers<\/p>\n\n 2018-08-01 - version 1.0.2\n* View and manage different views in the help desk\n* Leave private notes in the helpdesk\n* Configure live chat launcher\n* Different live chat appearance for logged-in users and visitors\n* Imporvements to mobile comptability of live chat\n* CRM reports to track revenues by channel, source, medium, product, coupon, payment methods and more<\/p>\n\n 2018-06-01 - version 1.0.1\n* Imrpovements to live chat apperance\n* Admin can collect visitor details in live chat\n* Set online and offline Chat hours\n* Begin live chat only after collecting qualification Details\n* Configure live chat widget colors<\/p>\n\n 2018-04-01 - version 1.0.0\n* Launched live chat & Helpdesk \n* Integration with WooCommerce<\/p>","raw_excerpt":"Free Live Chat & Help desk for WooCommerce. 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How to get started?<\/h3><\/dt>\n
What are the messaging channels Richpanel supports?<\/h3><\/dt>\n
How many agents can I add?<\/h3><\/dt>\n
What are the integrations available?<\/h3><\/dt>\n