Appovent – Smart Appointment Booking

Description

Appovent is a smart appointment booking and management plugin for WordPress. It helps service businesses accept appointments, manage staff availability, handle customer bookings, send notifications and reminders, and connect appointments with Google Calendar.

Features

• Appointment booking form with configurable fields.
• Service and category selection.
• Staff member management and availability schedules.
• Date and time slot selection.
• Prevents already-booked appointment slots.
• Appointment statuses including New, Contacted, Confirmed, Completed, Cancelled, No Response, and No Show.
• Customer management and appointment lookup.
• Admin appointment calendar and dashboard statistics.
• Appointment rescheduling with availability checks.
• Secure customer cancellation and rescheduling links.
• Email notifications for new, confirmed, cancelled, rescheduled, and reminder appointments.
• Custom email branding, templates, and placeholders.
• Optional SMS notifications with MSG91, Twilio, and Textlocal.
• Optional WhatsApp Business Platform integration.
• Automatic appointment reminders and automation logs.
• Google Calendar OAuth integration and appointment event synchronization.
• Service duration, buffer time, and optional pricing settings.
• Business holidays and staff-specific days off.
• Responsive booking form for desktop, tablet, and mobile devices.
• No advertising or analytics tracking.

Notifications and integrations

Email notifications use the WordPress mail system and can work with the site’s configured SMTP/mail provider.

SMS notifications are optional and require the site owner to provide their own provider account and credentials. Supported providers include MSG91, Twilio, and Textlocal.

WhatsApp notifications are optional and use the official WhatsApp Business Platform/Meta API. The site owner must provide their own Meta Business/WhatsApp credentials and approved message templates.

Google Calendar integration is optional and uses Google OAuth 2.0 and the Google Calendar API. The site owner must create and authorize their own Google Cloud OAuth application.

External services are contacted only when the corresponding integration is enabled and configured.

External services

Appovent can connect to the third-party services listed below. They are optional and only contacted when the site owner enables and configures the matching integration. The core appointment booking features work without any of them. The API keys, tokens and accounts used for each service belong to the site owner.

Google Calendar and Google OAuth

Used to create, update, reschedule and cancel a Google Calendar event for each appointment. Appovent contacts accounts.google.com (authorization), oauth2.googleapis.com (token exchange, refresh and revoke) and www.googleapis.com (Calendar API and account email lookup).

Data sent: the OAuth client ID/secret and authorization code or tokens; when an appointment is created, updated, rescheduled or cancelled, the event title, date, time, service, staff member, customer name, phone and email, and the appointment ID. The customer email is added as an event attendee. The “Test connection” button reads the selected calendar.

Service: https://calendar.google.com/
Terms: https://policies.google.com/terms
Privacy: https://policies.google.com/privacy

WhatsApp Business Platform (Meta)

Used to send WhatsApp appointment messages. Appovent contacts graph.facebook.com.

Data sent: when a notification automation is triggered (new, confirmed, cancelled, rescheduled or reminder), the recipient phone number, the approved template name and its variables (such as customer name, service, date, time and manage link), and the site owner’s access token for authentication.

Service: https://www.whatsapp.com/business/platform
Terms: https://www.whatsapp.com/legal/business-terms/
Privacy: https://www.whatsapp.com/legal/privacy-policy

MSG91

Used to send SMS notifications when MSG91 is selected as the SMS provider. Appovent contacts control.msg91.com.

Data sent: each time an SMS is sent, the recipient phone number, the template or flow ID, the message variables (such as customer name, service, date and time) and the site owner’s auth key.

Service: https://msg91.com/
Terms: https://msg91.com/terms
Privacy: https://msg91.com/privacy-policy

Twilio

Used to send SMS notifications when Twilio is selected as the SMS provider. Appovent contacts api.twilio.com.

Data sent: each time an SMS is sent, the recipient phone number, the sender number and the message text, with the site owner’s Account SID and auth token for authentication.

Service: https://www.twilio.com/
Terms: https://www.twilio.com/legal/tos
Privacy: https://www.twilio.com/legal/privacy

Textlocal

Used to send SMS notifications when Textlocal is selected as the SMS provider. Appovent contacts api.textlocal.in.

Data sent: each time an SMS is sent, the recipient phone number, the sender ID and the message text, with the site owner’s API key for authentication.

Service: https://textlocal.com/
Terms: https://textlocal.com/terms-and-conditions/
Privacy: https://textlocal.com/privacy-policy/

Privacy

Appovent stores appointment and customer information submitted through the booking form in the site’s WordPress database.

Depending on enabled integrations, appointment and notification information may be sent to Google Calendar, Meta/WhatsApp, MSG91, Twilio, Textlocal, and the site’s configured email provider.

Site owners are responsible for providing appropriate privacy notices, obtaining any required consent, setting data retention practices, and ensuring lawful use of third-party services.

The plugin does not include advertising or analytics tracking.

Placeholders

Notification templates can use:

{name}
{business}
{service}
{staff_member}
{date}
{time}
{manage_url}