Hyoka – Customer & Product Reviews, Photo & Video UGC for WooCommerce

Description

Hyoka is a complete customer reviews, product reviews, star rating, and user-generated content (UGC) platform built natively for WooCommerce. Collect product ratings, customer feedback, rich photo and video media, store-wide testimonials, buyer Q&A, and threaded discussions—all managed from a single admin dashboard.

Designed for modern e-commerce stores, Hyoka turns customer proof into high-converting storefront displays while leveraging built-in AI tools for automated reply generation, sentiment analysis, and moderation.

Why Choose Hyoka?

• Modular Pack Architecture: Streamlined Free and Pro feature management designed for fast performance.
• Built-In AI Engine: AI sentiment analysis, smart auto-replies, review summaries, and spam scoring.
• Photo & Video UGC: Let buyers upload photos and video reviews on product pages or via secure media links.
• Customer Q&A Pages & Email Templates: Dedicated Q&A management pages with custom email templates for buyer questions and merchant answers.
• Redesigned Submission Forms: Fresh, user-friendly review submission forms with improved styling and custom fields.
• Modernized Visual Widgets: Updated, polished storefront review widgets, carousels, and rating badges.
• Automated Multi-Step Outreach: Schedule review requests, follow-up reminders, photo/video prompts, and reply notifications.
• Page Builder Support: Compatible with Elementor, Divi, Gutenberg blocks, and standard WordPress themes.
• Speed & SEO Optimized: Local asset caching with zero external tracking scripts.
• GDPR & Privacy Compliant: Tokenized unsubscribe links and zero external data tracking.

Built-In AI Intelligence

Streamline community management and gain deeper insights using native AI capabilities:

• AI Sentiment Analysis: Automatically analyze and categorize incoming feedback sentiment across product lines.
• AI Smart Auto-Replies: Generate intelligent, context-aware responses to customer reviews in seconds.
• AI Review Summaries: Generate quick, digestible summaries for lengthy customer feedback.
• AI Spam Scoring: Advanced recognition algorithms to detect and block sophisticated spam submissions.

High-Impact Photo & Video UGC

Visual proof drives higher conversions. Hyoka gives your buyers a seamless media submission experience:

• Direct Product Page Uploads: Redesigned forms allow buyers to attach images and short video clips effortlessly.
• Post-Purchase Media Upload Links: Tokenized upload links sent via email to collect photos and videos after submission.
• Dedicated Media Reminders: Automated follow-up emails specifically requesting photos or videos from existing reviewers.
• High-Res Lightbox Galleries: Interactive popups that let shoppers inspect real customer photos and videos before purchasing.
• Video Review Carousel Widget: Showcase customer video reviews in a modern, swipeable carousel.

Customer Q&A & Community Discussions

Transform static product pages into active buyer communities:

• Dedicated Customer Q&A Pages: Manage, filter, and answer prospective buyer questions on structured Q&A pages.
• Customer Q&A Email Templates: Send targeted email notifications when new questions are submitted or answered.
• Threaded Visitor Replies: Allow visitors and store managers to reply directly to customer reviews, creating discussion threads.
• Automated Reply Notifications: Automatically email reviewers when a merchant or community member replies to their feedback.

Automated Email Outreach & Reminders

Replace external email tools with fully customizable review request sequences:

• Order Status Triggers: Automatically send email requests when a WooCommerce order reaches “Completed” status.
• Multi-Step Follow-Up Reminders: Automatically send follow-up emails to unengaged buyers who missed the initial request.
• Customer Q&A Notifications: Dedicated templates for real-time question and answer status updates.
• Review Confirmations: Send automated thank-you emails immediately after a review is submitted.
• Visual Email Builder: Customize email headers, logos, colors, typography, and call-to-action buttons.

Modernized Display Widgets & Visual Customizer

Showcase customer feedback and star ratings across your store using updated, polished widgets:

• Product Review Widget: Modern tabbed interface featuring star distribution, verified purchase badges, and search filtering.
• Overall Site Rating Widget: Display a consolidated, brand-level aggregate rating anywhere on your site.
• Review & Card Carousels: Highlight top customer reviews on your homepage, cart, or landing pages.
• Testimonials Carousel: Showcase store-wide rating summaries and brand testimonials in your footer or home sections.
• Live Style Customizer: Adjust colors, typography, borders, and layouts with real-time previews.
• Shortcode & Gutenberg Support: Embed any review element using shortcodes, Elementor, or native WordPress blocks.

Advanced Moderation & Quality Controls

Protect your brand reputation with enterprise-level moderation tools:

• Flexible Moderation States: Manage Pending, Approved, Rejected, and Spam states with bulk action tools.
• Advanced Profanity & Spam Filters: Dynamic keyword filtering combined with heuristic footprint detection for multi-link spam.
• Comprehensive Audit Logging: Monitor full admin logs tracking who changed review statuses or modified content, and when.
• Auto-Approval Rules: Set minimum star rating thresholds to automatically publish positive feedback.
• Verified Purchase Badging: Cross-reference WooCommerce order history to automatically award verified buyer badges.

1-Click Review Import Tools

Migrating to Hyoka is quick and straightforward. Import existing review ratings, customer feedback, timestamps, and media without losing historical social proof:

• Import Reviews from CSV / Excel: Import reviews from any spreadsheet or custom database export.
• Import Reviews from Judge.me: Seamless CSV import mapping from Judge.me export files.
• Import Reviews from Yotpo: Retain ratings and reviews from Yotpo exports.
• Smart Product Matching: Automatically map reviews to WooCommerce products by Product ID, SKU, or slug.