Orange Cat QR Event Tickets

FAQ

Do I need WooCommerce?

Yes. Orange Cat QR Event Tickets is a WooCommerce extension: events are WooCommerce products and ticket sales go through the WooCommerce checkout. WooCommerce 8.0 or newer is required.

Does check-in work without an app?

Yes. The check-in page runs in any modern mobile browser and uses the phone camera to scan QR codes — there is nothing to install. The page must be served over HTTPS, because browsers only grant camera access on secure origins. A manual search (by buyer email or order number) is available as a fallback.

Do the QR codes expire?

No. A ticket’s QR code stays valid until the ticket is checked in, or until it is revoked by a refund or cancellation. Codes are HMAC-signed; if you ever need to invalidate every issued code at once, you can regenerate the signing secret from the settings screen.

What happens with refunds and cancellations?

Cancelling an order or refunding it in full revokes all of its tickets and their QR codes. A partial refund revokes only the refunded quantity for that line, preferring tickets that have not been scanned yet. Capacity is released through WooCommerce’s native stock handling.

Is there a Pro version?

Yes, a separate Pro add-on extends the free plugin with: ticket types via product variations (e.g. General / VIP), a designed per-ticket PDF attached to the email and downloadable from the customer account, offline check-in (validate without a connection and sync later), split staff capabilities with an attendance log of who validated what, and an attendance report screen with CSV export. Named attendees are part of the free plugin, not the add-on. The free plugin is fully functional on its own; the Pro add-on is optional.

Is the plugin really free?

Yes, completely. Unlimited events, unlimited tickets, no per-ticket fees and no time limits — selling tickets, emailing a signed QR for every seat and checking attendees in all work with the free plugin alone. An optional Pro add-on adds extras (see “Is there a Pro version?” above).

Does it work with the WooCommerce block checkout?

Ticket generation, the ticket email and check-in work with both the classic and the block checkout. The optional attendee-name field currently attaches to the classic checkout shortcode ([woocommerce_checkout]); block-checkout support for that field is on the roadmap.

Which themes are supported?

Any standard WooCommerce-compatible theme. The check-in page and the event listings ship with their own minimal styles and inherit your theme’s typography, so they blend in without configuration.

How do I give my staff access to check-in?

Activating the plugin creates an “Event Staff” role. Assign it to the users who will validate tickets, then share the URL of the page holding the [octk_checkin] shortcode. Serve that page over HTTPS — browsers only allow camera access on secure origins.

Can I customize the ticket email?

The “Your tickets” email uses your store’s standard WooCommerce email template, so it inherits the header, footer, colours and logo you set under WooCommerce → Settings → Emails.

Is attendee data stored safely?

Everything stays on your own site. Attendee names live on the order, QR payloads are HMAC-signed locally with no external service, and uninstalling the plugin removes its table, options, role and capabilities.

Does it work on WordPress multisite?

Yes. Activate it per site, like any other WooCommerce extension.

Which languages are included?

English (source) and Spanish (es_ES). The plugin is translation-ready, so additional languages can be added with any standard WordPress translation workflow.